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HARBOUR success for Healthcare Homes

‘The HARBOUR experience starts the candidate journey off on the right foot.’ Graham Parkin, Recruitment Manager, Healthcare Homes

Healthcare Homes provides residential and nursing homes, homecare and live-in care across the South and South East of England. We upgraded their Applicant Tracking System so they could process all their recruitment activity in one place.

‘We’re acing our CQC inspections’

No healthcare company wants to fall short in a CQC inspection but there’s always that
worry. Thanks to their upgraded ATS, Healthcare Homes don’t have that. They were able to stop sending out forms via email, which could so easily be overlooked in a busy recruitment team, and use the system’s automated reference checker instead. Handily, we integrated their DBS company, uCheck, into the ATS, too. And the easy-on-the-eye dashboard makes keeping track of everything a breeze.

Graham says…

‘Those little green ticks and red crosses on the dashboard? It sounds simple but it makes it
really easy to see what’s outstanding. Since we upgraded our ATS, the business has gone
through several CQC inspections and there’s been absolutely nothing missing in the
candidates’ files’

‘Our new onboarding portal gives us peace of mind and faster processing’

Prior to the ATS upgrade, Healthcare Homes’ onboarding pipeline was done manually on an
Excel spreadsheet. It was a time-consuming exercise and it was difficult keeping track of
which new starters to prioritise. And that wasn’t the only issue. Because onboarding activity
was processed on their server, there was a risk of data being lost if the server went down,
not to mention the financial implications if there was a GDPR breach.

Graham says…

‘We’re confident that all our data is now stored, saved and secure. And the portal has
revolutionised our onboarding. We can easily see a candidate’s notice period and can
prioritise who we need to make compliant first so we don’t risk losing them. Everyone in the
recruitment team has full visibility in the portal so if someone’s away another team member
can see what’s outstanding and deal with it. Now that everything’s automated, we can onboard a candidate in one or two days rather than a week.’

Dropout rates (candidates offered who then withdraw) reduced from 12% to 5%

‘Now that everything’s automated it saves us a phone call, saves us an email.
Five minutes here and five minutes there throughout every single day for every
single member of staff saves us hours every week. And the efficiencies that 

brings about for our team is huge.’ 

Graham Parkin, Recruitment Manager, Healthcare Homes

‘MI reporting has significantly reduced our agency spend’

A major objective for Healthcare Homes was to up-level their management information
access/reporting. So we gave them one port of call for all their MI. Even better – the
reporting is live. Which means improved decision-making and a business that can react
quickly to their recruitment needs.

Graham says…

‘It’s having that visibility, so when a home manager says they’re not getting any candidates we can show them why. We can now see which job board is bringing in the most candidates and make decisions on where to invest our advertising spend. And because we’re advertising in the right places – and getting better candidates – we’ve massively reduced our agency spend.'

Agency spend down by 66%

‘We’ve improved the candidate experience’

When it came to the candidate experience, Healthcare Homes knew there was room for
improvement. There were sticking points throughout the recruitment cycle – like a clunky
job application stage, candidates not being progressed in a timely manner and onboarding
that left a lot to be desired.

Graham says…

‘Candidates used to be diverted to our website or sent to an email address, but now they
can just click one button to apply. The upgraded ATS means we don’t have candidates stuck
in the system and, once they’ve been progressed, they can log into their onboarding portal
to view their offer letter and contract plus things like a welcome letter and details about
training opportunities. It’s great for our candidates – and shows that Healthcare Homes are
an efficient and professional company.’

Time to hire reduced by 10 days

‘All our recruitment metrics have improved since we brought in HARBOUR. We’re saving huge amounts of time and money, getting better retention, getting better candidates. I’m amazed when I meet a healthcare company who don’t have an ATS. They tell me about all the problems they’re having and I sit there shaking my head. For Healthcare Homes, the HARBOUR system has been an absolute game changer.’

Graham Parkin, Recruitment Manager, Healthcare Homes

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