Client Support Advisor

Copford, Essex
£18,000 - £21,000 depending on experience

As part of an established Support team, you will be on the front-line in terms of queries, issues and potential candidate assistance – so you will be a natural at providing outstanding levels of customer service. Comfortable in getting to know and navigating web based systems, you will need to quickly assess and identify whether a query is a technical issue or user error, using your excellent analytical /problem-solving skills.

Working to – sometimes tight! - client SLA deadlines, you will record and respond in a timely manner to incoming day-to-day support queries, both via email and telephone calls, following up on comms where necessary. We would look for you to take the same pride in providing “best-in-class” service as we do.

To succeed, you will need:

  • great verbal and written communication skills;
  • confidence, tact and a professional manner;
  • strong organisational and time management skills enabling the management of multiple deliverables to set deadlines;
  • an ability to retain perspective and a calm manner;
  • excellent attention to detail and a diligent approach to tasks;
  • the ability to work both autonomously and as part of a friendly team;
  • a high level of competence in computer skills including MS and Google suites;
  • experience of Jira / Atlassian would be desirable but not essential.

We are a people-focussed business with an impressive client portfolio, a passion for what we do and an unswerving commitment to delivering best in industry service. With a benefits package which includes access to Udemy training courses (amongst other things), we “dare to care” about our HARBOURites, as much as we do our clients. This is an environment that won’t be right for everyone, but then we’re not after just anyone; we’re looking for someone who’s ready to raise their game and play an important part in an award-winning business.

Sound like you? Then we can’t wait to hear from you.

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