Client Partner / Technical Account Manager

From £27,000 depending on experience

Within our client-facing team, as a Client Partner / Account Manager you will be expected to create, maintain and build effective relationships with our clients, liaising with all relevant key contacts and users via regular calls and face-to-face meetings. Because of this UK travel will be required, although flexible working between home and office will be considered. A client and systems expert, you will use your knowledge to ensure your clients are getting the most value from HARBOUR.

The 'face' of HARBOUR-ATS to our clients, you will provide outstanding levels of customer service, using your excellent communication skills – both written and verbal – to competently manage client expectations. You will also work closely with our Support and Project teams to ensure your understanding of all activity on your accounts is up-to-date. You will conduct regular system and process health checks; this will include monitoring system usage and proactively discussing any suggestions / enhancements that would benefit your client and improve the HARBOUR experience for both them and their candidates.

There needs to be a willingness to learn and take almost fanatical pride in a job well done. As a really busy - and friendly! -  business with some big names on board, then rolling your sleeves up and getting stuck in will be second nature.

You need to be great at

  • Client User Training
  • Identification of opportunities, providing process advice / improvement opportunities for assigned clients; establishing and maintaining constant client contact through regular visits and calls
  • Health Checks – what does good health look like for each client? Paired up with another CP as sounding board/look at improvement cross-clients
  • Building client success stories
  • Analysis of client queries and trends
  • Raising comprehensive system tickets
  • Communicating effectively and professionally with clients and colleagues alike, both verbally and in writing
  • Being a great team-player but also able to work with a certain degree of autonomy
  • Being able to support colleagues in the Support team as / if required with any incoming enquiries and handling responses where needed to revert back directly to the client.

What success looks like

  • Being a system expert
  • Client retention and satisfaction
  • Regular client engagement
  • Establishing and maintaining relevant documentation for all assigned clients
  • Accuracy of data – complete and continually update account plans / client success stories
  • Up-to-date overview of all client activity
  • System health checks to be carried out regularly

Sound like you? If you think you're ready to bring your skills, experience and personality to our heavily client focussed team, then we can’t wait to hear from you. So what are you waiting for? Carpe diem and all that.

We have a strict PSL in place and therefore agencies need not apply.

Reference ID: CP110121

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