Over the years we’ve said ‘hello’ to so many businesses who have never said ‘goodbye’. Why? Because our passion for service and our ability to create agile solutions keeps clients delighted.

Quality, service and results

The success of every piece of work we do is measured in three ways: the quality of the product, the service level we deliver and the results we achieve. All of which leads to the best measurement of all. The measurement that we have built this business upon and will never forget. The happiness of our clients.

So whether it’s an ‘entry level’ facility that helps get a charity able to accept online applications or an ‘all-singing, all-dancing’ system that has multiple integrations and takes the Hiring Manager from vacancy request to induction planning and following up with new-starter surveys, we take as much pride in delivering to our commitment to strive for excellence every time.

Within this section we’ve got a couple of case-studies that will hopefully showcase not only our capability and outcomes for these clients, but also our approach to delivery and the importance we place on the ongoing relationship. Sometimes award winning - always striving for smiles. We also try to keep a fairly regular update of what we've been up to and work we've been doing in our News & Views section - so be sure to stop by there. And you don’t have to just take our word for it:

“We began working with HARBOUR in 2013 and have been so pleased with our ATS in the UK that we’ve since introduced it to our operations in Canada, America and Italy.

Using HARBOUR has allowed us to streamline our Recruitment process and improve the candidate journey. HARBOUR know that one size doesn’t fit all; they’ve been flexible to our needs, for example, enhancing the way we report on recruitment KPI’s and revolutionising how we track and monitor diversity throughout the business.

The agility and ease of use of the system has also made it easy for us to continually develop our processes.

HARBOUR are more than just an ATS, the service they provide is second to none – with someone always available on the other end of the phone to help and share ideas. I would have no hesitation in recommending HARBOUR to anyone looking for an ATS system.”

Ellie Jones - Recruitment Team Manager - Admiral

RETAIL REDEPLOYMENT

Supermarkets saw a dramatic shift from in-store to online shopping during the 2020 coronavirus pandemic. When it became clear the consumer trend was here to stay one major supermarket needed to radically restructure their business, which meant redeploying some 6,000 people. They turned to HARBOUR to create a truly agile technical solution to ensure their impacted colleagues were at the heart of this large-scale, fast-paced project.

The background

Due to the pandemic and the migration to online shopping the client were closing their in-store meat, fish and deli counters along with 120 subsidiary retail stores – which would affect over 6,000 of their colleagues. Their mission? To redeploy as many of those colleagues as possible into newly created online retail-related roles as quickly, efficiently and fairly as they could.

OVER
12,000
NEW ROLES AVAILABLE

The challenge

The client needed an ATS that could process a huge number of applicants with consideration of the resourcing team and store managers who would be central in the processing of the activity. The system had to be fluid, fast, user-friendly and uncompromising in its automated candidate-matching capabilities. Oh, and it had to seamlessly integrate with their internal jobs board platform and be built within a tight time frame. In short, our client needed the kind of flexibility, powerful computing and speed of turnaround their existing platforms just couldn’t give them.

All about the algorithms

Here at HARBOUR we love an algorithm to take away the admin burden and drive efficiency. Using our ATS platform we created a customised recruitment solution with algorithmic complexity that totally nailed the client’s criteria. And it worked – beautifully. Our bespoke MatchMe solution saw candidates move seamlessly from application to job offer – taking in the client’s requirements for equity and a clear audit path along the way.

As soon as thousands of new roles went live on their job board our system went to work matching applicants to vacancies based on their desired location, hours and shift patterns. Crucially, the match-making system captured and flagged up applicants at risk of redundancy to ensure they were given priority.

OVER
25,000
WAVE 1 APPLICATIONS PROCESSED IN LESS THAN 2 DAYS
OVER
12,000
NEW ROLES IN WAVE 1 REDUCED TO 600 ROLES ADVERTISED BY WAVE 3

Flex ’n’ go

Applicants could apply for multiple roles in multiple locations with different shift patterns and hours – and each one had to be processed in a way that was dependent on a number of variables, including whether they were At Risk or Non-Impacted. Complicated? Yes. That’s why we designed a highly-flexible system to do the job.

The MatchMe system sorted and segmented applicants through more than 20 different phases based on the client’s clearly defined selection principles. In super-fast time MatchMe deciphered which applicants could be fast-tracked straight to a job offer, which applicants were in competition, which ones needed to be invited to interview and which of those would be offered the job after interview outcomes had been collated in the system and scores moderated for additional fairness. Plus a whole host of permutations in between!

If that wasn’t flexible enough, the system rode three separate waves – completing the recruitment cycle before running the whole process twice more. With each new wave the system had to flex for an influx of re-applications and again ensure priority processing for At Risk applicants. Through it all, applicants were only required to interview once, at most – and the system made sure of that!

The human touch

We’re ace at creating ATS solutions that optimise processes but we also know the value a real-life person brings. In keeping with our client’s mantra that “colleagues are at the heart of all we do” we designed an automated system with touch points for human interaction. Whenever an outcome wasn’t absolute and a judgement call or sense check was needed we made sure it was a person, not a computer, who made the ultimate decision.

Happiness is...

Our system made a lot of people happy – and that makes us happy.

The candidates

A positive candidate experience is part of the HARBOUR DNA. Using our system the candidates could:-

  • quickly find and apply for multiple roles
  • be prioritised if at risk of redundancy
  • interview just once (if required) – however many applications they made
  • choose and book an interview slot
  • get regular updates about their application status
PROCESSED OVER
40,000
APPLICATIONS FROM 17,000 COLLEAGUES
OVER
1,200
PRIORITY APPLICANTS WENT FROM APPLICATION TO JOB OFFER IN 2 WEEKS

The recruitment team

Imagine delivering a huge redeployment project in the tiniest of time frames – and doing it manually? Thankfully our client’s recruitment team didn’t have to! They loved how our system:-

  • evaluated applicants in milliseconds not hours
  • processed applicants in minutes not weeks
  • paid due diligence to equanimity and fairness

The store managers

We gave store managers a simple, easy-to-use, intuitive interface that allowed them to:-

  • establish their availability for interviews
  • view their schedule of interviews
  • score interviews
  • capture and update interview outcomes
OVER
7,000
APPLICANTS INVITED TO INTERVIEW
PROCESSED OVER
40,000
APPLICATIONS FROM 17,000 COLLEAGUES

The union

Our client worked very closely with the relevant union during the consultative stage. They were satisfied that our system:-

  • had an appropriate risk structure to prioritise applicants
  • ensured fairness and equanimity throughout the recruitment process

The perfect match

Over the three waves the MatchMe system saved literally thousands of hours of manual processing and enabled a level of speed, clarity, auditability as well as fairness – an absolute must for our client – that human processing simply wouldn’t have been able to deliver.


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