Over the years we’ve said ‘hello’ to so many businesses who have never said ‘goodbye’. Why? Because our passion for service and our ability to create agile solutions keeps clients delighted.
The success of every piece of work we do is measured in three ways: the quality of the product, the service level we deliver and the results we achieve. All of which leads to the best measurement of all. The measurement that we have built this business upon and will never forget. The happiness of our clients.
So whether it’s an ‘entry level’ facility that helps get a charity able to accept online applications or an ‘all-singing, all-dancing’ system that has multiple integrations and takes the Hiring Manager from vacancy request to induction planning and following up with new-starter surveys, we take as much pride in delivering to our commitment to strive for excellence every time.
Within this section we’ve got a couple of case-studies that will hopefully showcase not only our capability and outcomes for these clients, but also our approach to delivery and the importance we place on the ongoing relationship. Sometimes award winning - always striving for smiles. And you don’t have to just take our word for it:
“We began working with HARBOUR in 2013 and have been so pleased with our ATS in the UK that we’ve since introduced it to our operations in Canada, America and Italy.
Using HARBOUR has allowed us to streamline our Recruitment process and improve the candidate journey. HARBOUR know that one size doesn’t fit all; they’ve been flexible to our needs, for example, enhancing the way we report on recruitment KPI’s and revolutionising how we track and monitor diversity throughout the business.
The agility and ease of use of the system has also made it easy for us to continually develop our processes.
HARBOUR are more than just an ATS, the service they provide is second to none – with someone always available on the other end of the phone to help and share ideas. I would have no hesitation in recommending HARBOUR to anyone looking for an ATS system.”
Ellie Jones - Recruitment Team Manager - Admiral
Delivering a great journey to customers is crucial to Greater Anglia Train Service. Unfortunately, the candidate journey didn’t meet the same level. Following a full review of their attraction, recruitment, on-boarding and induction processes, we found that there were so many opportunities to deliver a seamless experience for every candidate.
With a need to recruit 200-300 new high quality hires every year, Greater Anglia needed to place a high emphasis on recruiting new people that were only great at what they do, but had already bought into the business, were keen to get started and were a great culture fit. So, it made sense to ensure that once someone had accepted a role, they could continue that fantastic candidate experience through their on-boarding, induction and new starter process.
Delivering a single candidate-focused approach to getting the right people into the right jobs in the most enjoyable and effective way possible was crucial. Using technology, events and one-to-one contact ensured that everyone joining Greater Anglia was always fully informed, engaged and made to feel at home.
The whole process took nine months to implement with many members of the Great Anglia team working weekends to deliver it. Because as a team they knew that we wanted to put something in place that would make a significant difference to our business.
And what a difference it has made!
Since the launch of the new candidate experience, Greater Anglia have received over 12,500 applications. Of these, 260 were successful, hired and invited to join the OnBoarding process. And even at the beginning of this change process they already saw some pretty impressive results and the feedback from candidates was better than anticipated.
We recommended and implemented a variety of tools that have helped Greater Anglia on their journey to creating a seamless candidate experience:
From online chat to online assessments, everything that has been created is focused on the experience that every candidate will have. We were always conscious that delivering a fantastic experience to both successful and non successful applicants was really important. Not everyone can get the job, but everyone can be treated with respect and decency.
Getting the right information to the right people at the right time is crucial for any successful OnBoarding programme. The Greater Anglia system ensured that every form that a candidate needed to complete was automatically sent to the relevant department so they could prepare everything for day one. What uniform they need, where they need to be and what they need to bring with them. It’s simple and very human.
Candidates have been very positive about the speed and clarity of the process. The seamless integration between the application system, the online assessment process and the onboarding website have been particularly popular. As even though in reality they are powered by a number of different platforms, from a candidate’s point of view it’s just one single journey.