We care about technology-enhanced human systems. So we thought we would share regular thoughts and opinions about why we think they matter so much.
Award-winning law firm TLT needed to power up their recruitment tech to meet the demands of their future growth ambitions. They also wanted to provide a candidate-centric
experience that aligned with their EVP and company culture.
Improving the hiring process for recruiters and candidates? Heck, this was our kind of gig.
TLT’s internal recruitment team have a lot to do, hiring across permanent, partner, graduate/early careers and contractor candidates. And their current tech was no longer cutting it for their rapidly growing business. Yes, they had an Applicant Tracking System (ATS) and Contractor Management System (CMS) but both came with limited capabilities, couldn’t be integrated and lacked the flex to be configured as TLT scaled. Add to that too much time-consuming manual work – and the data control headache that comes with it – and it was time for a serious tech upgrade.
What TLT needed was a beautifully built single centralised system. A fully integrated, secure platform that would keep all things recruitment in one place for everyone to use, while also giving the candidates a great onboarding experience And by George, we gave it to them. But not before we spent considerable time getting to know TLT’s recruitment process and their unique needs as a legal firm. Because understanding the client’s challenges and business goals is the key to a project’s success.
When it comes to custom builds, we don’t mess around. TLT needed us to pack a lot into their new super-duper platform – and we were happy to oblige. Here’s what we created:
Our secret CRM vault
TLT has a team of recruiters dedicated to partner hires. It’s obviously an area of business that requires extreme confidentiality.
That’s where HARBOUR came in.
We built a Candidate Relationship (CRM) system that allowed details on high-potential hires to be uploaded, searched and stored in a secret area for permitted users only. And by defining and determining user permissions, we ensured only partner recruiters could access information on partner candidates within the ATS itself.
As a legal firm, TLT had a particular onboarding challenge. Candidates might arrive through their vacation scheme, be offered a training contract then a few years down the line be given a full time offer of employment. Effectively, TLT’s future hires were coming to onboarding multiple times at different stages and being onboarded over an extended period of time.
So, how could that be managed?
Well, we created a holding hub to nurture candidates as they progressed through TLT’s recruitment pathway. Within the hub we established individual work flows for each point of entry, with customised content and relevant templated contracts.
Candidates can now be kept warm with regular communication and blog posts keeping them up to date with the latest TLT news while they go through post-grad education, and TLT’s recruiters can breathe a sigh of relief that everything’s automated, trackable and reportable.
We’ve built Hiring Manager portals before, but it was a totally new concept for TLT. We don’t think it’s overstating things to say, they are very happy with their new system!
Hiring managers have direct access to raise vacancies, view candidate CVs and can arrange interviews and track vacancy progress, all at the touch of a button. And to make life even better, we created a separate but interlinked system so managers can also keep on top of contractor hires.
‘Working with HARBOUR meant we could tailor each process and workflow more than any other supplier would’ve allowed us to do. This wasn’t a bog-standard out-of-the-box solution with limited scope for modifications. The project team did a huge amount of bespoke work to either build something from scratch or to amend and adapt existing functionality. What we ended up with was something totally unique in legal recruitment.’
Pam Hasson, head of recruitment at TLT